Protection for agentic orders

Agents make mistakes.Don’t pay for them.

RiskBack covers you when your customers’ AI agents get an order wrong.

Works with
shopifystripeadyenOpenAIANTHROPICGoogle Cloudaws
Message your agent
How RiskBack protects you

Four layers between agent mistakes and your losses.

Check it before you accept. Undo it before it ships. Win the dispute. Or get paid back on covered orders.

Four layers
01 · DECIDE

It's approved.

Before you accept an agent order, Decide gives you a clear yes or no. Every order it approves is covered.

02 · UNDO

It's undone.

If the agent got the order wrong, it offers to undo it before it ships. No dispute, and nothing hits your ratio.

Works with all major AI platforms
03 · EVIDENCE

It's won.

Your customer disputed an order the agent got right. We show the bank what they asked for. You win and keep the sale.

04 · GUARANTEE

It's paid.

If a covered order still ends in a chargeback, we pay you back.

White sneaker
C
Order me white sneakers from Acme.
Done. Your order is placed.$129.99 · Size 10
Ordered. Size 9.
C
Wait, I wear a 10.
Sorry about that. Want me to undo it?
C
Yes.
Done. It's undone.
ORDER CANCELLED
!CHARGEBACK FILED−$129.99
Bank rulingFor cardholder
COVERED · PAID BACK
Known agent
Matches request
Real customer
DECIDE · TAKE THIS ORDER?
NOYES
COVERED BY RISKBACK
CUSTOMER INTENT
“Order me white sneakers from Acme.”
ItemMerchantApproved
DISPUTE WON
PAID TO YOU
+$0.00

Agents will make mistakes. Your margin shouldn't pay for them.

Before RiskBack · Why this landed on the merchant
01 / 03

The agent placed the order.Your name is on the statement.

Their bank never sees what the customer asked the agent for.

Fraud tools pass the order because nothing about it is fake.

So the dispute, the fee and the hit to the chargeback ratio all land on the merchant.

CARD STATEMENTVISA •••• 4821
OCT 01Corner Grocer$42.10
OCT 02ACME$129.99MERCHANT OF RECORDWHAT THE BANK SEESCHARGEBACK
OCT 04City Transit$2.75
OCT 06Northside Pharmacy$18.40
Agent's order record✕Unavailable to the bank
White sneakers, size 10, please.
Done. Ordered white sneakers, size 10.
Cardholder's claim“Not what I ordered”
Bank rulingFor cardholder
Card✓Genuine
Customer✓Genuine
Shipping address✓Genuine
Fraud screenApproved
Dispute−$129.99
Chargeback fee−$25.00
Chargeback ratio0.84% ↑
Charged toACME
With RiskBack
FOR RISK

Decide

A clear yes or no on every agent order, before you accept it.

Learn more
FOR PAYMENTS01

Undo

Fewer agent disputes hitting your ratio. Mistakes are undone before they ever become disputes.

Learn more
FOR DISPUTES02

Evidence

Agent disputes answered for you, with no evidence to chase.

Learn more
FOR FINANCE03

Guarantee

Covered agent losses paid back, up to your agreed limit, so you can forecast them.

Learn more
INCLUDED

Agent Insights

How much of your volume comes from agents, which agents send it, and how often their orders go wrong.

Learn more

Every agent, one partner

Your customers will use many different agents. You can't vet every one of them. RiskBack covers agent orders no matter which agent placed them, so you can say yes to all of them.