Disputes answered for you.
Covered agent disputes get a response built and filed for you, with nothing for your team to chase.
Agent order
Silver laptop, 16GB · $1,200.
DISPUTEDWON
SALE KEPT · $1,200
Evidence for agentic orders
The agent got it right. Now you can prove it.
When a customer disputes an order the agent got right, we answer it for you and show the bank the order was right.
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They got exactly what they asked for. They disputed it anyway.
Your customer's agent ordered the right thing, and later they tell their bank they never authorized it. All you have is a receipt, and the bank doesn't take the agent's word for it. So you lose the sale, pay the fee, and it counts against your chargeback ratio.
Silver laptop · $1,200DISPUTED
LOST SALEFEERATIO ↑
Sales kept.
When the agent got it right, you have a real case to keep the sale.
Real cases, not refunds.
You stop paying back orders the agent got right.
Today, a disputed agent order means a receipt, a lost sale and a fee. With RiskBack, the dispute is answered for you, and when the agent got it right, you have a real case to keep the sale.
Today
OrderDisputeLostFee
With RiskBack
OrderDispute✓Answered
Agent orders disputed as unauthorized or “not as described.”
No. We handle the response from start to finish.
No one does. If a covered dispute is lost, the Guarantee pays it, up to your agreed limit.
No. Card networks count it either way. That's why Undo fixes mistakes before they become disputes.
Any agent that buys from you.
The agent got it right. Now the bank will know it too.
Book a demo, and bring your last disputed agent order. We'll show you how it would have gone.
Book a demo