Two paper tickets, a phone showing a QR ticket and a festival wristband on a dark studio surface.
RISKBACK FOR TICKETS AND EVENTS

The agent bought the tickets.Your customer says they didn't.

Decide tells you which agent orders to take. Undo fixes the wrong ones before they're fulfilled. Evidence answers the disputes. The Guarantee pays back orders Decide approved, up to your agreed limit.

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Where agent orders go wrong in tickets and events.

01 / 04

Wrong date or showing

Tours, series and festivals run over many nights. Asked for "the show", the agent picks a date, and sometimes it's the one the customer can't make.

Agent checkout
  1. Customer: Get two tickets for the Rivera concert in March.
  2. Agent: Got 2 tickets for March 14, $210. They're in your email.
  3. March 14
  4. Customer: The 14th?? I can't go tonight. I meant the 21st.

02 / 04

Seats that aren't together

"Good seats for the four of us" leaves the section, the row and whether the seats are together to the agent. It gets close, and close still gets disputed.

Agent checkout
  1. Customer: Four tickets for the Saturday show, somewhere we can sit together.
  2. Agent: Bought 4 seats in Section 112, Row F: seats 3–4 and 9–10. $480.
  3. Saturday
  4. Customer: We're not even sitting together. What was the point of asking?

03 / 04

Resale prices and fees

Agents buy whatever is available, including resale listings with markups and fees the customer never saw. The total is what gets disputed.

Agent checkout
  1. Customer: Find two tickets for Friday, whatever's left.
  2. Agent: Got 2 resale tickets, floor standing, $640 with fees.
  3. Statement day
  4. Customer: $640 for two tickets?! I would never have paid that.

04 / 04

"I never bought that"

The customer picked the seats and said yes. After the event they dispute the charge anyway, and "my agent did it" is easy to say.

Agent checkout
  1. Customer: Get two tickets for Saturday's game, around $100 each.
  2. Agent: Found 2 seats in Section 210 at $98 each, $214 with fees. Buy them?
  3. Customer: Yes.
  4. After the game
  5. Customer: Why is there a $214 ticket charge on my card? I didn't buy these.
Agent checkout
  1. Customer: Get two tickets for the Rivera concert in March.
  2. Agent: Got 2 tickets for March 14, $210. They're in your email.
  3. March 14
  4. Customer: The 14th?? I can't go tonight. I meant the 21st.

"I never bought that" gets easier to say when an agent did the buying.

Agents already buy concert, sports and event tickets for your customers. Customers ask loosely, so the agent fills in the gaps, and sometimes it guesses wrong. Then your customer disputes it, and the dispute, the fee and the ratio hit land on you, not the agent.

DISPUTEFEERATIO ↑
Decide. Undo. Evidence. Guarantee.

Protection for every step.

Decide

Know which ticket orders to take before you accept them.

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Undo

Wrong seats, fixed before they're sent.

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Evidence

When a customer disputes tickets the agent got right, we answer it for you.

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Guarantee

If an order Decide approved still ends in a chargeback, we pay you back, up to your agreed limit.

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The same order. A different outcome.

Today
Tickets × 2DisputeFeeRatio ↑
With RiskBack
Tickets × 2DisputeAnswered✓Ratio ↑
Agent Insights · Included

See how much of your ticket volume comes from agents, which agents send it, and how often their orders get fixed or disputed.

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Your questions, answered.

The agent orders Decide approves.

No. It works alongside your current checkout.

No. Keep them for stolen cards. RiskBack is built for agent orders.

Used tickets can't be fixed, but Evidence answers the dispute, and the Guarantee covers orders Decide approved.

Yes. Any agent order on your platform.

Evidence answers the dispute, and the Guarantee covers orders Decide approved.

"I never bought that" gets an answer.

Book a demo, and bring your last disputed agent order.

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