Mistakes undone.
The agent offers to undo a wrong order, and one yes cancels it.
Agent checkout#RB-51907
Ordered: desk lamp × 10. $490.
That's wrong, I only wanted one.
Want me to undo it?
Yes, please.
Done. It's undone.
ORDER CANCELLED
Undo for agentic orders
When the agent gets it wrong, it's undone.
The agent offers to undo the order. Your customer says yes, and it's cancelled before it's delivered.
Book a demoYour customer asked for one. The agent ordered ten.
Your customer spots the mistake after the order is placed. Today they can't fix it through the agent, so they open a ticket with your support team or call their bank. A ticket takes up your team's time. A call to the bank becomes a dispute: you pay the fee, and it counts against your chargeback ratio, over an order nobody wanted.
Desk lamp × 10 · $490
DISPUTEFEERATIO ↑
Nothing on your ratio.
An undone order never becomes a dispute, so it never counts against you.
Nothing for your team to do.
No returns, no support tickets, no disputes to answer.
Today, a wrong agent order turns into a return, a support ticket or a chargeback. With RiskBack, the agent offers to undo it, your customer says yes, and it's cancelled. There's no dispute and no loss.
Today
OrderReturnTicketChargeback
With RiskBack
Order✓Undone
Just say yes when their agent offers to undo it.
No. Every order goes through as it does today.
No, undo is optional. You decide which SKUs it's attached to and how long the undo window stays open.
Any covered agent order that hasn't been delivered yet. Credits or usage that's already been used can't be undone, but Evidence and the Guarantee still cover it.
Any agent that buys from you.
The agent made the mistake. One yes takes it back.
Book a demo, and bring your last disputed agent order. We'll show you how it would have been undone.
Book a demo